Cancellation Policy

No automatic renewal

There's no recurring subscription to cancel. With Interac e-Transfer, you send each payment yourself from your bank, and we can't pull money from your account. Access stops when your plan reaches its end date. To keep watching after that, choose a plan on our IPTV pricing page and send a new payment.

Cancelling before activation

Your plan is activated when we send your login details. If you cancel before that, you get a full refund of what you paid, sent back by Interac e-Transfer, usually within 5 business days.

Placed an order but haven't paid yet? Just don't send the payment, and we'll close the order. A quick email lets us close it sooner.

Cancelling after activation

Once your login details have been sent, our refund policy applies. Its basic rule is that you can get a refund within 7 days of purchase if the service doesn't work on your device and support can't fix it. Otherwise, you keep access until your plan's end date, and you'll never be charged again. The full details are in our terms and conditions.

How to cancel your order

1. Email us from the address on your order

   Write to help@supportiptv.ca with the subject "Cancel my order". Using the same email address helps us find your account quickly.

2. Tell us what to cancel

   The whole order, one or more extra screens, or just the reminder emails. Include your name, your username if you have one, and the date and amount of your payment.

3. Get our confirmation

   We reply 7 days a week, 9 a.m. to midnight (Eastern Time) and confirm what was cancelled and whether a refund is due.

4. Receive any refund

   If a refund is due, it comes back by Interac e-Transfer, usually within 5 business days.

Stopping reminder emails

Before your plan ends, we send a reminder so it doesn't catch you off guard. Not planning to renew? Click the unsubscribe link in the reminder or reply "Stop reminders". Your plan keeps working until its end date.

Cancelling extra screens

You can drop extra screens without cancelling your main plan. A screen cancelled before activation gets a full refund. After activation, the refund policy applies to the screen the same way it applies to a plan, and your main screen keeps working as normal. Screen prices are listed under multi-screen pricing.

Need help with any of this? Our online support team can walk you through it.

When we cancel a plan

If we ever have to stop the service or cancel your plan for a reason that isn't your fault, we'll tell you by email and refund the unused full months of your plan. If we suspend or close an account because the terms were broken, for example a login shared outside the household, no refund is due.

Cancellation questions