Support hours
We answer 7 days a week, 9 a.m. to midnight (Eastern Time). Anything sent after hours is first in line when we're back. Order and trial logins go out during these hours too.
Contact us
Contact IPTV West
This is the official contact page for IPTV West, a Canadian IPTV provider. Email us at help@supportiptv.ca for orders, setup help, billing or anything else. We answer 7 days a week, 9 a.m. to midnight (Eastern Time), in English and French, and our support team reads every message.
How to reach IPTV West
Email is the main way to reach us: help@supportiptv.ca. It works for everything, from a first question to a renewal, and you get a written answer you can keep.
Put your device, app and province in the first message. With those three details, we can often sort things out in one reply.
Need a fix right now? Our online support page has quick fixes for buffering, an empty TV guide and login errors, plus the order form.
This page lists every official way to reach us. If someone contacts you as IPTV West some other way, check with us by email before you send any money. Want to know more about us first? Read who IPTV West is and how we work.
Contact details
- Name
- IPTV West
- Website
- iptvwest.ca
- help@supportiptv.ca
- Support hours
- 7 days a week, 9 a.m. to midnight (Eastern Time)
- Languages
- English and French
- Payment
- Interac e-Transfer
- Currency
- CAD (Canadian dollars)
- Interac recipient
- ITLOGY LLC, support@waitly.ca (the only address we take payments at)
- Area served
- All of Canada
Faster answers
What to write for each kind of request
Use the subject line below and include the details listed, so we don't have to write back asking for them. Tap a subject to open an email with it filled in.
| Request | Subject line | What to include | Useful page |
|---|---|---|---|
| Order a plan | New IPTV order | The plan, how many screens, your device and your first name. | Order form |
| Free trial | Free IPTV trial request | Your first name, device, app and province. | Trial request form |
| Technical help | IPTV West support request | Your username (never your password), your device and app, a photo of the error, the channel and time, and whether the TV is on Wi-Fi or ethernet. | Device setup guides |
| Billing or refund | Billing question or Refund request | The name and email on your order, who the e-Transfer came from, and the date, amount and plan. | Refund policy |
| Copyright notice | DMCA Notice | Every item listed on our DMCA page, including your signature and where the material appears. | DMCA notice policy |
| Reseller program | Reseller program | Your name, your city and roughly how many customers you have in mind. | IPTV reseller program |
When and how
Support hours and languages
Languages
Write to us in English or French and we answer in the same language. Vous pouvez nous écrire en français, pour une commande, l'installation ou un renouvellement.
FAQ
Contact questions
What is the best way to contact IPTV West?
Email help@supportiptv.ca. We answer 7 days a week, 9 a.m. to midnight (Eastern Time). Using the subject lines in the table above helps us sort your message quickly.
Can I contact IPTV West in French?
Oui. Write in French and we reply in French, for orders, setup help and billing alike. Looking for French channels too? Read our guide to IPTV in Quebec.
How do I order or renew a plan?
Press Order on any plan on the IPTV subscription page. The checkout shows the Interac e-Transfer details right away, and your login or new time follows once the payment arrives during support hours.
Where do I send a copyright or DMCA notice?
Email help@supportiptv.ca with the subject line "DMCA Notice". Our DMCA notice page lists what the notice must include and what we do after we receive it.
Not a customer yet?
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